Contact Us

Get in touch with our experts

We are open 6 days a week and an expert is always on hand over the phone, by email or in person ready to help you with any queries you have about our range of instruments or services.

To contact us see our details below:

Phone: 01603 625970


For existing finance agreements please contact our finance team using the details below:

Phone:01223 224821


Meet our team:

Steve Battle

Store Manager

Steven joined Cookes in the 1970's as a Sales assistant, later becoming company director. He is an accomplished musician, specialising in Classical Organ and piano. In his time here at Cookes, he has accrued a vast and comprehensive knowledge of products, and has developed strong long standing relationships with many customers who value his detailed and helpful approach.

Ollie Finn

Piano Expert

Ollie joined Cookes in 2009 as a Sales Consultant. Not only is he a trained pianist, but also a confident keyboard player, enabling him to give thorough demonstrations on a wide range of products. As a true enthusiast, he is able to apply his experience and knowledge to guide you to the perfect instrument in a expert and friendly manner.

Joe Battle

String Expert

Joanne's sales experience and product knowledge enable her to find the perfect tools for the budding musician. As a performer herself, she has a great working knowledge of instruments and accessories and is also trained in the maintenance and repair of violins.

Rob Masters

Sales Consultant

Rob joined our team in 2010. He has many years experience within the music industry's retail and wholesale sectors as well as being an accomplished drummer. Rob is on hand to answer questions you may have and guide you through our product range.

Alex Jolley

Classical Instrument Expert

Alex has many years experience playing Piano, Cello and Woodwind and has performed in an orchestra both here in the UK and abroad. His knowledge of brass, woodwind and classical stringed instruments enables him to ensure his customers choose the best possible instrument for their needs.

Dave Sadler

Sales Consultant

Dave has recently joined us here at Cookes and brings with him 30 years of sales experience and product knowledge. A competent keyboard player himself, he is able to guide you to the perfect instrument in an expert and friendly fashion.

Head Office

Our Head office is open Monday to Friday and is the base for all our support team.

To speak to our buying department regarding purchase orders, please contact us from Monday to Friday.

To contact the buying team see details below:

Phone:01223 224816


Meet our team:

Sammy Wheeler


Our finance team are available Monday to Friday for any enquiries related to payment. If your unsure about your credit or rental contract please talk to us and were happy to help.

To contact the finance team see details below:

Phone: 01223 354452


Meet our team:

Rachel Hutchinson

Finance Manager

Coco Chen

Purchase Ledger Assistant

Louise Kilfoyle

Credit Control Assistant

Our Marketing team are available Monday to Friday for advertising enquiries or events management.

To contact the marketing team see details below:

Phone: 01223 224813


Meet our marketing team:

Adele Scrivener

Marketing Manager

Laura Golden

Marketing Assistant

Richard Howell

Web Content Assistant

For job enquiries or work experience please contact our HR advisor or see our latest career oportunites by clicking here. Available Monday to Thursday.

To contact the HR team see details below:

Phone: 01223 354452


Meet our HR team:

Wendy Marsh

HR Manager

Contact Us

Phone: 01603 625970


Address: 19 St Benedicts St, Norwich NR2 4PE

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