We have been trading from the same premises in Norwich since 1887. As a result of our outstanding and personal service, we have gained an enviable reputation as a quality musical instrument supplier for schools, churches and the home musician. With 125 years experience in selling, restoring, refurbishing and caring for pianos, we aim to provide one of the best services available. Over this time, we have been able to refine and perfect our services to ensure we always cater for your individual needs and requests, in a personalised, friendly and efficient way.
Why buy your digital piano from Cookes?
We understand, especially these days, that everyone wants a good deal. Please remember though, that unlike buying online we won't just deliver you something in a big box dismantled and untested. We genuinely believe that a good deal is not just about price, its about a value for money package. We welcome part exchanges on keyboards and digital pianos - subject to age and condition, so you can recycle your old instrument and make it more affordable to upgrade.
Digital pianos come in very large cardboard boxes and require building and setting up prior to use. Every new digital piano Cookes supply is built and tested for both mechanical and musical performance. Furthermore, the piano will undergo a rigorous quality control checklist prior to delivery. All packaging is removed and recycled wherever possible, so that you are not left with piles of cardboard and messy polystyrene.
Once the piano has passed all our checks, we will contact you to arrange a convenient delivery day. We appreciate with our busy lives that it is not always possible to take time off work, so we will try to work around you and also give you an AM or PM option, so you are not waiting in all day. Please ask us about our evening and weekend delivery options.
In the unlikely event of a technical problem, we will arrange for our engineer to visit your home to resolve the problem or alternatively you can bring the instrument into us if it is portable. If the problem cannot be resolved straight away we are happy to loan you an instrument until yours can be fixed.
So, you now have your new piano delivered and safely installed, but you have a query! As a valued Cookes customer you can call us Monday to Saturday 9pm-5pm and we will do our very best to answer you questions. if it is a more in-depth technical query you are welcome to visit by prior arrangement and one of our specialists will be happy to show you how to get the best from your new instrument.
Why buy your violin from Cookes?
Violins are beautiful and delicate instruments, providing a unique and fine sound quality. To ensure the violin produces the best tone to complement its player, they require a skilled set up. Setting Up Violins are complicated instruments, with many fine points that need to be adjusted to produce the optimum sound. All of our violins are set up skilfully and correctly, ensuring all adjusters have maximum range. Tuning All our violins are kept in tune before being sold. In addition to this, we will also tune your violin before purchase to ensure it remains in tune during play for as long as possible. New strings take a while to bed in and to stretch, so we attempt to bed them in as much as possible before purchase, so upon purchase, they are settled in and ready to go. Aftercare We provide a number of comprehensive aftercare services for violins from Cookes. Should you require help in the future, such as to replace broken string, then we can happily replace them for you with our large selection of violin accessories. Part Exchange The violin is one of the most popular instruments for younger musicians to play. enabling them to experience the world of music. We operate a part exchange scheme for all violins purchased from Cookes, whereby another instrument can be subsidised with the part exchanging of your existing violin. This makes the transition from 1/4 size to full size as easy and stress-free as possible.